X-Treme Warranty Policy

ELECTRIC BICYCLE WARRANTY

12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty models (Effective June 1st, 2018):

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer.  Original purchase receipt is required to establish proof of purchase and establish warranty start date.

 

Your warranty will be void if any modifications are made to the original design of the bike.    X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers.  X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.  

 

Your warranty begins the day the bicycle is delivered to you.  This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only.   Any additional warranty parts that are needed will require the customer to pay all shipping costs.  

 

All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period.   If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

 

We do offer additional warranties for purchase to extend your warranty period.   Available for purchase are ONE Year Extended Warranty and LIFETIME Extended Warranty.  Yes! We will offer the option to extend your warranty for the entire life of your bicycle!   No other brand offers this extensive warranty. For more information please see the Warranty Page and view EXTENDED WARRANTY OPTIONS.

 

BATTERY WARRANTY

We offer a full ONE Year warranty on all bicycle batteries to the original purchaser.  Your battery is warranted for any manufacturer defect in material or workmanship.   The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.

 

X-Treme requires that defective batteries be returned to us for repair or exchange.  X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. If you have questions about our warranty, please contact our support department by calling (253) 777-0690 or opening a ticket only at https://.x-tremescooters.com/support/. A friendly representative will get back to you quickly. Our support department hours are Monday through Thursday 8 AM to 5 PM PST.

 

Replacement batteries are warrantied through original manufacturer’s warranty unless extended warranty is purchased which will be on a pro-rated basis.  Please see the Warranty Page and view EXTENDED WARRANTY OPTIONS.