QualisportsUSA Returns & Warranty Policy
Qualisports Return Policy
Ebike orders:
Returns must be made within 14 days of receiving your bike
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition in which it was received
Box must be sealed and unopened
A $175 shipping fee and 25%restocking fee will be deducted from the refund
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition in which it was received
Box must be sealed and unopened
A $175 shipping fee and 25%restocking fee will be deducted from the refund
Accessory/replacement part orders:
Returns must be made within 30 days of receiving the item(s)
To be eligible for a return, the item(s) must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition in which the item was received
Subject to a 25% restocking fee
Customer is responsible for return shipping
To be eligible for a return, the item(s) must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition in which the item was received
Subject to a 25% restocking fee
Customer is responsible for return shipping
Warranty Policy
Qualisports Bike frames and forks are warranted by manufacturer to be free from defects in materials and workmanship.
This includes a 5 years warranty on Frame and Fork.
Battery warranty: All Qualisports e-bike batteries come with a 2 year warranty (Battery cycle lifetime is between 600 - 800 cycles depending on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).
Consumables such as tires, tubes, saddles, grips, brake cables and chains are not covered.
All other components and add-ons such as racks will have a one year warranty (Carry bags have no warranty). Please do note the limit of racks is 25kg (55lbs)
PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. EACH BATTERY WILL BE INSPECTED